100% Satisfaction Guarantee
Our aim is to keep you happy, you are our life blood. We want your experience with us to be quick, easy and trouble-free. However, in the unlikely event that you do have an issue, everything we sell is covered by our 100% Satisfaction Guarantee.
This covers everything from product quality, to items ordered in error.
We offer a 12 month warranty on own-brand cartridges
We are proud of our own-brand cartridges, so we’ve made trying them a no-brainer. If within 12 months of purchase you have any problem whatsoever, we’ll happily offer either a replacement or a refund.
We are confident that no other own-brand cartridges are better than ours. They produce vibrant prints with accurate colour densities and dark blacks—and their page yields are as good as the OEM, if not better.
Any items damaged in transit should be reported to us within three working days.
Printer Protection Guarantee
In the unlikely event that our own brand cartridges cause damage to your printer—regardless of how old your printer is—we will repair or replace your printer for free.
If your printer is less than one year old, your manufacturer’s warranty won’t be affected by using our cartridges (this is the law). However, in the unlikely event that our own brand products are to blame, we will take over the manufacturer’s warranty offering phone support and, if needed, repair or replace your printer.
Provided that the products are unopened, and in brand-new condition, you can send anything back to us for a refund up to 15 days of receiving your order for example if you have ordered the wrong cartridge(s).
Our printer cartridge compatibility information is highly accurate. However, if there is any error on our website which has caused you to order the wrong printer cartridges, we will happily accept them for a full replacement or refund, even if you have opened the packaging.
If you've ordered the wrong cartridges for another reason (and have opened the packaging), we may still be able to help. Just call our team to discuss.
Any items received without an authorised returns number will be assumed as recycling and handled as such, refunds will not be issued for items disposed of.